Terms of Play

These terms govern your use of Oshi Casino. By using our Casino, you accept them and the policies that apply to your account and play.

Can you play at Oshi

You must be at least 18 or have reached the legal age for online gaming where you live, whichever requirement applies to you. You are responsible for following the laws and age rules in your place of residence. We may ask for proof of age. If you do not meet this requirement, we may restrict access or suspend your account.

Players from a number of countries and territories cannot deposit or play for real money. You must make sure that online gaming is permitted where you are located.

Your account belongs to you

You may create one personal account. Opening extra accounts can get all of them terminated and their payouts suspended. Do not give a third party access to your account or let anyone else use it, including a minor.

Your account is for personal play. You may not use it for commercial profit. You also confirm that you are not using a VPN.

If we detect an IP address overlap between two or more accounts, we reserve the right to confiscate funds or suspend access. Our decision about an IP overlap is final and cannot be appealed.

Keep the information you give us complete and accurate. We may verify its authenticity at any time. When we request documents, you must supply them within the stated deadline. The request may include a passport or ID card, proof of residence and evidence of your source of funds.

Verification documents must use Latin or Cyrillic script. If you cannot provide them in either script, we may require a video verification in which you present the documents. Refusing a request, providing false or incomplete personal data, or submitting information that does not match the facts can lead to account closure, a refused withdrawal and confiscated funds.

Depositing your own funds

The minimum deposit is 15 CAD. Ask our support team which available payment methods best suit your country of residence.

Use only a payment method registered in your own name. Third-party payments are not accepted. Should a check show that you paid with someone else's method, the winnings will be confiscated and the deposit goes back to whoever owns that payment account. We are not responsible for funds lost after they are deposited from a third-party account.

You are responsible for any fees and taxes that apply to your winnings where you live. If you deposit without placing any bets and then withdraw, we reserve the right to recover our fees.

Requesting a withdrawal

The minimum withdrawal is 30 CAD. The maximum available amount depends on the payment method you choose. Successful payment processing cannot be guaranteed in every case, including when a country is supported.

If the total amount wagered since your last deposit is less than three times that deposit, we may charge the processing fees connected with both the deposit and withdrawal. That choice remains at our discretion.

We may check your identity before processing a payout and hold a refund or withdrawal while the check is completed. If we cannot reach you by e-mail or phone within two weeks after a withdrawal request, your account may be locked because the KYC process has not been completed. Any winnings, from bonus or real-money play, may be forfeited when complete KYC information is still missing 40 days after we asked for it.

Counting from your last successful cashout, you can withdraw up to 3,000 EUR or the equivalent per week. Per month the cap is 15,000 EUR or the equivalent, and it starts again on the first day of every month. Exceptions may be made for the most active players.

VIP club members get 5,000 EUR or the equivalent per week and 20,000 EUR or the equivalent per month.

We are not a financial institution. Your account earns no interest, and we do not provide currency exchange or fiat-to-crypto exchange services.

Play without unfair methods

Collusion, chargebacks, forged documents, multiple accounts, exploiting bugs and other forms of cheating are not allowed. Advantage play is also prohibited, including low-risk roulette strategies that cover 25 or more of the 37 numbers. If we suspect fraud, we may terminate the account, suspend or cancel payouts and inform the relevant regulators. A Bitcoin transaction flagged as replaceable through Replace-by-Fee can lead to immediate account closure and withheld winnings. We may also close an account at our discretion without advance notice or an explanation, then refund its remaining balance minus applicable withdrawal fees.

How bonuses work

Only one bonus can be active at a time, and deposit bonuses cannot be combined. Unless an offer states otherwise, the maximum bet while wagering a bonus is 5 CAD. Each offer has its own minimum deposit, wagering requirements, validity period, maximum bet and possible win or cashout caps.

You may decline or cancel a bonus before wagering it. Winnings from bonus funds become available for withdrawal only after all wagering conditions are met. If you withdraw your deposit early, the bonus and bonus winnings are void. When a bonus period ends before wagering is complete, the remaining bonus money and winnings are also void. Bonus abuse can lead to your access to bonuses being removed and related winnings cancelled.

When an account becomes dormant

If you do not log in for six consecutive months, your account becomes dormant. While it has a positive balance, we reserve the right to charge a monthly administrative fee of at least 25 EUR or the equivalent in the active balance currency. We will tell you by e-mail before the fee is debited. Charges stop when the account is reactivated or its balance reaches zero.

Gambling-related concerns

We screen play for signs of gambling addiction under our internal responsible gaming rules. These signs may include excessive time spent playing, frequent large deposits without reasonable control or repeated requests for higher limits. If we detect such signs, we reserve the right to close your account and suspend access to gaming services.

The agreement behind your play

Your contract is with Novatrix SRL, registered in Costa Rica under registration number 3-102-893958 and licensed by the Anjouan Gaming Commission under licence ALSI-202508056-FI2.

We may change these terms when necessary. Where possible, we will notify you of significant changes, and you should review the terms periodically.